Quality and patient satisfaction | Operations Management homework help

Competency

  • Examine the principles and functions of healthcare operations management.
  • Discuss the competencies and professional qualities of healthcare administrators and operations managers.
  • Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems.
  • Explain the role and impact of data analytics on decision making processes in a selected healthcare setting.
  • Apply the principles and practices of operations management to improve performance outcomes of a healthcare organization.
  • Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.

Scenario

A for-profit healthcare organization is attempting to address patient satisfaction concerns based on a recent survey. Patients have indicated their dissatisfaction with the time spent in the waiting area for ED visits. You are part of the operations team tasked with developing a new service, which will allow patients to make online reservations for emergency room visits prior to arrival to the ED. The VP of Operations has asked you to assist with the proposed addition by developing a presentation that can be shown to the executive board for the new service offering. Most of the board members have extensive experience in business and are very well abreast with the role of operations management in business. Part of your task is to illuminate the parallels of operations management in business with operations management in healthcare. You have decided to use OpenTable, an organization known for its online reservation processes as your benchmark.

Instructions

The presentation should include:

  1. A discussion on the significance of operations management in healthcare, its principles and functions and the need for competent leadership in the areas of operations management and healthcare administration in order to achieve operational goals.
  2. The potential benefits and challenges of implementing e-Reservations in the healthcare setting.
  3. A strategy map.
  4. A value proposition.
  5. An analysis of the OpenTable success story.
  6. A proposed change simulation model (SmartArt can be used to create a flow chart to depict the proposed changes).
  7. A process improvement methodology (Six Sigma, Lean, etc.) discussion on how the application of the chosen methodology can reduce artificial variance, specific to the performance of key organizational leaders (i.e., healthcare administrator, operations manager).

The goal of the presentation is to convince the board of trustees the new service will improve quality and increase patient satisfaction. Students should have creative freedom to present their assignments utilizing any mode of presentation, i.e. PowerPoint, portfolio, internal memorandum, etc.

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Quality and patient satisfaction | Operations Management homework help

Competency

  • Examine the principles and functions of healthcare operations management.
  • Discuss the competencies and professional qualities of healthcare administrators and operations managers.
  • Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems.
  • Explain the role and impact of data analytics on decision making processes in a selected healthcare setting.
  • Apply the principles and practices of operations management to improve performance outcomes of a healthcare organization.
  • Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.

Scenario

A for-profit healthcare organization is attempting to address patient satisfaction concerns based on a recent survey. Patients have indicated their dissatisfaction with the time spent in the waiting area for ED visits. You are part of the operations team tasked with developing a new service, which will allow patients to make online reservations for emergency room visits prior to arrival to the ED. The VP of Operations has asked you to assist with the proposed addition by developing a presentation that can be shown to the executive board for the new service offering. Most of the board members have extensive experience in business and are very well abreast with the role of operations management in business. Part of your task is to illuminate the parallels of operations management in business with operations management in healthcare. You have decided to use OpenTable, an organization known for its online reservation processes as your benchmark.

Instructions

The presentation should include:

  1. A discussion on the significance of operations management in healthcare, its principles and functions and the need for competent leadership in the areas of operations management and healthcare administration in order to achieve operational goals.
  2. The potential benefits and challenges of implementing e-Reservations in the healthcare setting.
  3. A strategy map.
  4. A value proposition.
  5. An analysis of the OpenTable success story.
  6. A proposed change simulation model (SmartArt can be used to create a flow chart to depict the proposed changes).
  7. A process improvement methodology (Six Sigma, Lean, etc.) discussion on how the application of the chosen methodology can reduce artificial variance, specific to the performance of key organizational leaders (i.e., healthcare administrator, operations manager).

The goal of the presentation is to convince the board of trustees the new service will improve quality and increase patient satisfaction. Students should have creative freedom to present their assignments utilizing any mode of presentation, i.e. PowerPoint, portfolio, internal memorandum, etc.

Get 20% Discount on This Paper
Pages (550 words)
Approximate price: -

Try it now!

Get 20% Discount on This Paper

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Quality Essay Help has stood as the world’s leading custom essay writing services providers. Once you enter all the details in the order form under the place order button, the rest is up to us.

Essays

Essay Writing Services

At Quality Essay Help, we prioritize on all aspects that bring about a good grade such as impeccable grammar, proper structure, zero-plagiarism and conformance to guidelines. Our experienced team of writers will help you completed your essays and other assignments.

Admissions

Admission and Business Papers

Be assured that you’ll definitely get accepted to the Master’s level program at any university once you enter all the details in the order form. We won’t leave you here; we will also help you secure a good position in your aspired workplace by creating an outstanding resume or portfolio once you place an order.

Editing

Editing and Proofreading

Our skilled editing and writing team will help you restructure you paper, paraphrase, correct grammar and replace plagiarized sections on your paper just on time. The service is geared toward eliminating any mistakes and rather enhancing better quality.

Coursework

Technical papers

We have writers in almost all fields including the most technical fields. You don’t have to worry about the complexity of your paper. Simply enter as much details as possible in the place order section.